Operational risks are defined as risks of human origin. Unlike financial risks that can be handled
in a financial manner (eg insurances, savings, derivatives), the treatment of operational …

… Emmanuel Fragnière and George Sullivan … Emmanuel Fragnière and George Sullivan …
Emmanuel Fragnière, CIA (Certified Internal Auditor), is a professor of service management …

There is no doubt that the current century is an era of environmental awareness which will
require meeting the growing demands by means of a set of generating technologies, while …

Purpose – This paper aims to investigate management auditing, a thorough examination of
an organization and the management in place, through an empirical research to gather data …

We present an integrated procedure to build and solve big stochastic programming models.
The individual components of the system – the modeling language, the solver and the …

Blockchain is often presented in the tourism industry as being a technology in a global approach
that will enable the sector to make its digital transformation and bring a whole series of …

In the last decade, Information and Communication Technologies have revolutionized the
tourism and hospitality sector. One of the latest innovations shaping new dynamics and …

Electronic voting is enjoying growing interest within the scientific community. However, the
focus is on systems (algorithms, mathematical cryptographic models, user experience, …

Purpose The tourism and hospitality sectors are experiencing radical innovation boosted by
the advancements in Information and Communication Technologies. Increasingly …

A service experience corresponds to a social process whose “production” involves both a
provider and a client. This production process that leads to a problem resolution does not …